FAQ

Are your fees covered by health insurance?

Many insurance plans cover massage therapy, either fully or partially. It’s best to check with your insurance provider to understand the details of your coverage. I will provide you with a receipt that will allow you to apply for re-imbursal from your provider.

Is it possible to change a booked appointment?

Absolutely, I just ask that you provide 48 hours notice. Your booking time is reserved just for you. If you do need to change your time 48 hours allows enough time for patients on the waitlist to book in to the time you’ve made available.

What if I have an emergency?

Occasionally, life can be unpredictable. If you experience a sudden illness or accident, I’m happy to reschedule or cancel your appointment at no extra charge. Just let me know as soon as possible, and I’ll work with you to find a solution that works best for you.

What methods of payment can I use?

I am able to accept credit card payment, etransfers and cash, and will provide you with a receipt for submission to your health insurer.

How do I book?

Please go ahead and press the ‘Book Now’ button at the top of the page on this website. Or simply click here: http://nurturingwellness.janeapp.com. You will be asked to provide a credit card when you book. If this is an obstacle for you, please reach out: [email protected].

What should I expect during my first appointment?

When you come in for your first visit, we’ll sit down for a chat about your health history and any concerns you have. From there, I’ll suggest a treatment plan. If anything needs tweaking, we’ll adjust it together. Your needs and preferences are my priority, and I’ll make sure they’re always respected.